RETURNS, REFUNDS & REPRINTS POLICY
RETURNS, REFUNDS & REPRINTS POLICY
Printex Design may update or modify this Returns, Refunds & Reprints Policy at any time without prior notice. Changes may be made to reflect updates to our business practices, services, or customer support procedures. Whenever revisions are made, the "Last Updated" date displayed at the beginning of this policy will also be updated. By placing an order with Printex Design, you acknowledge that the version of this policy in effect at the time your order is placed will apply.
Printex Design is committed to producing printed products that meet accepted industry quality standards. If you have any questions or concerns regarding your order, our Customer Service team is available to assist you.
If you believe your order contains a manufacturing defect or does not meet the agreed specifications, you must notify Printex Design in writing through our online support system within six (6) business days of receiving your order.
Failure to report the issue within this period will be considered acceptance of the completed order, and Printex Design will have no obligation to provide a refund or replacement.
After your claim has been submitted, we will review the information provided and, within five (5) business days, either:
Determine whether a refund or reprint is appropriate; or
Request additional information needed to evaluate your claim.
If requested information is not supplied within a reasonable timeframe, Printex Design reserves the right to deny the request for a refund or reprint.
If we determine that the product contains a manufacturing defect or otherwise fails to meet our obligations, we will provide one of the following remedies, at our sole discretion:
A priority reprint of the affected order; or
A refund of the original purchase price.
Printex Design may require photographs, samples, or the return of the defective merchandise before approving any claim.
Once a refund or reprint has been approved, a member of our Customer Service team will normally contact you within 24 to 48 hours to confirm the resolution.
If we are unable to reach you, and you do not respond within five (5) business days of our first contact attempt, the claim may be considered closed without further action.
Unless otherwise agreed in writing, all original printed materials must be returned to the address provided by our Customer Service team within fifteen (15) calendar days after approval of your claim. Failure to return the requested materials within this timeframe may result in the original order being charged to the payment method used for the purchase.
Refunds and reprints will only be processed after the approved claim requirements have been satisfied, including receipt of any required returned products.
Approved refunds will generally be issued within ten (10) business days after we receive the returned order.
Approved reprints will enter expedited production within one (1) business day after the returned products have been received, unless another arrangement has been agreed upon.
The remedies described in this policy represent Printex Design's sole responsibility for defective products.
To the fullest extent permitted by applicable law, Printex Design will not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, business interruption, loss of goodwill, loss of data, or other intangible losses, even if we have been advised that such damages may occur.
The following circumstances are not considered manufacturing defects and therefore do not qualify for a refund, replacement, or return:
Orders refused upon delivery or deemed undeliverable. If requested, we can reship the order at the customer's expense.
Orders delayed, lost, or returned because of an incorrect or incomplete shipping address supplied by the customer. If the package is recovered or returned to us, it may be reshipped after payment of any additional shipping charges.
Production or shipping delays resulting from inaccurate information submitted by the customer.
Increased shipping costs caused by incorrect customer-provided shipping information.
Delays caused by shipping carriers, severe weather, natural disasters, customs inspections, government actions, labor disputes, transportation disruptions, utility outages, communication failures, or any other event beyond Printex Design's reasonable control.
Color changes resulting from converting artwork from RGB or Pantone (PMS) colors into CMYK printing format.
Errors contained within customer-supplied artwork, including but not limited to spelling mistakes, grammar, punctuation, low-quality graphics, incorrect bleeds, crop marks, folds, die lines, damaged fonts, transparency settings, overprint settings, incorrect sizing, or similar design errors. Printex Design prints files exactly as submitted and does not edit customer artwork.
Poor image quality caused by artwork that is below 300 DPI at full size or not supplied in CMYK color mode.
Minor color or ink density variations. Exact color matching and customer-specified ink density cannot be guaranteed.
Products that cannot be printed or written on unless specifically stated in the product description. Customers are encouraged to request samples when testing compatibility with printers, pens, or markers. Unless expressly stated otherwise, Printex Design does not guarantee a product will be suitable for writing or additional printing.
Duplicate orders submitted due to customer error.
Orders canceled after production or any fulfillment process has begun.
Time-sensitive materials that arrive after the intended use date. Customers are responsible for allowing adequate production and shipping time when placing their orders.
Violations of Printex Design's Terms and Conditions or misuse of our website or ordering system.
Viruses, malware, worms, Trojan horses, or other malicious software not detected by our standard security procedures.
Loss, corruption, or damage to customer information, uploaded artwork, order history, or other stored data.
Failure to notify customers of shipping delays, shipment damage, or inaccurate shipment notifications.
Packages released by the shipping carrier without obtaining a delivery signature.
Any recommendations, technical guidance, or assistance provided by Printex Design, whether through our website or by our Customer Service team, are offered solely as general information. Such assistance does not create any warranty, guarantee, or acceptance of liability for the outcome of a customer's print project or the services provided.